We take the privacy of our customers and website users very seriously and take great care to protect your information. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.
Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address and telephone number.
All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our products and services to you and, for example:
to understand your preferences so that we can improve the products or services we offer We may also create an individual profile for you so that we can inform you of products, services or special offers that may be of interest to you.
Disclosure of your information
In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email. You can change your mind at any time by contacting us or by accessing the My Account area of this web site.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you.
Use of your information outside the European Union
Some of the organisations to which we may disclose your personal information may be situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
Cookies
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer and they are used to record how you navigate this website on each visit.
Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
Security of information
We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
Monitoring
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
Changes to this privacy policy
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by email or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
How to contact us
If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact our Data Protection Officer at our normal address.
